CGM-Board-Vikram-Dhiman

ICD Group Enters Call Centre Market

At the same time, ACI has expanded its operation to Jamaica and will open a new call centre in November in New Kingston. It starts with 50 seats, but aims to grow tenfold in five to seven years.

ICD Chief Operating Officer Vikram Dhiman said outfitting the centre was a US$350,000 (J$36.4-million) investment.

The shares acquired by ICD were sold by ACI Chief Executive Kent MacPhee and Chief Financial Officer Jeff Willis, according to Dhiman. But he declined to disclose the acquisition price, citing a confidentiality agreement.

Dhiman said ACI is now a joint-venture partnership between ICD and six other shareholders. The management team at ACI remains intact, he said. Read More.