ICD Group Holdings Limited (ICD Group) announces its purchase of the balance of 50% shareholding in both Advantage Communications Inc (ACI) and ADV Communications Jamaica Ltd (ADV) previously owned by its Canadian-based partners. ICD Group is now the sole shareholder and has retained Kent MacPhee in the position of Chairman of both companies.
Peter Melhado, CEO of ICD Group, remarked: ‘We thank our previous partners for their tremendous contribution to the company over the years and are very grateful that Kent has agreed to remain in the role of Chairman.
ICD strongly believes in the future of ACI/ADV and the BPO industry in general and increased its shareholding with a view to growing the business. Subsequent to this, ACI/ADV has acquired a majority shareholding in First Kontact LLC, a company domiciled in the state of Nevada which operates a fast-growing contact centre based in Tijuana, Mexico.
CEO of ACI/ADV, Gregg Hough, commented: ‘First Kontact’s culture is closely aligned with ours; we both deeply care about our people and in the work we do to make a difference for our clients. Building on our Spanish speaking and other technical capabilities allows us to serve our customers across a variety of geographies, enhancing our value proposition to them.’
About ICD Group Holdings Limited
ICD Group, an investment holding company with interests in real estate development, general insurance, BPO, technology distribution, e-commerce and property management. To learn more, visit www.icdgroup.net.
About Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. ACI’s Contact Centers are located in bilingual English/French Eastern Canada and nearshore Jamaica, providing scalable solutions, reliable business continuity, and the best-branded customer experience across the board. To learn more, visit Advantage Communications at: www.advantagecall.com.
About First Kontact LLC.
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. Entrepreneur Juan Gutiérrez, First Kontact’s founder, has substantially grown the business to over 1,000 agents, and now has nearly 10 years of experience in the Contact Center and Outsourcing business. Gutiérrez’s team has built an impressive client portfolio that spans many industries and includes multinational corporations as well as local and regional companies. To learn more, visit First Kontact at: www.firstkontact.com.
