Advantage Communications

Advantage Communications Logo - 184 x 201

25 Dominica Drive 2nd Floor,
New Kingston, Jamaica
Telephone: (876) 960-5537
Visit us online at: www.advantagecall.com

ADV Communications Limited (ADV) is a joint-venture between Advantage Communications Inc., a Canadian Customer Relationship Management company, and the ICD Group. Founded in 1996, Advantage Communications Inc. (ACI) is a privately held outsourcing contact center that specialises in technical support, corporate help desk applications and other customised outsourced business solutions. ACI serves 40 companies across North America primarily in the technology industry, but its services also span the hospitality, retail, education, and health-care sectors. This joint venture marks the first time that ACI has ventured outside of Canada, where it has five centres in the Atlantic provinces, a region in which people consider themselves marine islanders and share Jamaica’s warm and welcoming culture.

Advantage Communications’ employees pride themselves in being a closely knit business, with at atmosphere similar to your home and family dynamic. As such they extend this treatment to all partners, suppliers, vendors and employees as they strive to make a difference in all they do and in the lives they touch.


  • Kent MacPhee

    Chairman


  • Gregory Hough

    President and CEO


  • Jeff Willis

    Vice President and CFO


  • Kris O’brien

    Vice President – Operations & Information Technology