25 Dominica Drive 2nd Floor,
New Kingston, Jamaica
Telephone: (876) 960-5537
Visit us online at: www.advantagecall.com
ADV Communications Limited (ADV) is a joint-venture between Advantage Communications Inc., a Canadian Customer Relationship Management company, and the ICD Group. Founded in 1996, Advantage Communications Inc. (ACI) is a privately held outsourcing contact center that specialises in technical support, corporate help desk applications and other customised outsourced business solutions. ACI serves 40 companies across North America primarily in the technology industry, but its services also span the hospitality, retail, education, and health-care sectors. This joint venture marks the first time that ACI has ventured outside of Canada, where it has five centres in the Atlantic provinces, a region in which people consider themselves marine islanders and share Jamaica’s warm and welcoming culture.
Advantage Communications’ employees pride themselves in being a closely knit business, with at atmosphere similar to your home and family dynamic. As such they extend this treatment to all partners, suppliers, vendors and employees as they strive to make a difference in all they do and in the lives they touch.
As Chairman of Advantage Communication Inc., Kent has more than 25 years of service management experience and 18 years of BPO Sr. Leadership experience. In his prior role as COO for On-Line Support (OLS), he helped grow OLS from 30 employees to more than 1,700. “We have a very community minded team of people who truly care about making a difference,” Kent says.
Gregory Hough has been leading, growing and building global enterprise businesses for over twenty years. Prior to joining ACI July 2017, he held multiple executive roles at Convergys owning the customer interface, operational performance, and P&L responsibility across multiple verticals and support functions. Prior to that, Hough led service delivery at American Express. He has also worked as a business process outsourcing consultant for companies around the world. He holds an MBA from Wilmington University.
Gregory has demonstrated strategic revenue and operations leadership experience managing a diverse background including overall customer experience strategy, global operations, B2B programs with over $1B in quota, and vertical brand management. He has a passion for bringing together strategy, technology, people, process and approach into one collective entity which is solely focused on creating the best possible customer and employee experience.
Jeff has 13 years experience in the BPO industry in a VP/CFO role and industry consultant. Jeff is a certified Chartered Accountant who formerly worked with PricewaterhouseCoopers and Coopers & Lybrand for 18 years. “We have clients that have been with us for over a decade and it stems from knowing your clients and finding a solution that meets their needs today but is ready to make changes tomorrow,” Jeff says.
Kris has 18 years of BPO management experience. He is a registered COPC Coordinator and was formerly the Account Manager for Apple Inc., where he was responsible for managing the iPod, iPhone and Desktop/Portable programs for the Canada and the US. “We provide very open and honest communication and we are true partners with the organisations we support,” Kris says.