ACI provides intelligent and efficient BPO solutions that are custom-designed to extend a brand and its business model. ACI was initially a joint-venture between Advantage Communications Inc., a Canadian Customer Relationship Management company, and the ICD Group. In January 2020, ICD Group acquired complete control of the business process outsourcing operations.

Founded in 1996, ACI now serves 40 companies across North America, primarily in the technology industry, but its services also span the hospitality, retail, education, and healthcare sectors. Advantage Communications’ employees pride themselves in being a closely-knit business, with an atmosphere similar to your home and family dynamic. As such, they extend this treatment to all partners, suppliers, vendors and employees as they strive to make a difference in all they do and in the lives they touch.